Privacy Policy

Effective Date: August 14, 2026

Plating Smiles respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.platingsmiles.com/) or use our meal delivery services.

1. Information We Collect

We may collect personal information that you provide to us when you inquire about our services, complete our eligibility assessment, or enroll in our program. This information may include:

• Personal Identification Information: Name, email address, phone number, and physical delivery address.
• Health and Eligibility Information: Medicaid Managed Care Plan details, dietary restrictions, food allergies, and other health-related information necessary to determine eligibility for the New York SCN program and to customize your meal plan.

2. How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our services. Specifically, we may use your information to:

• Assess and verify your eligibility for our free meal delivery program.
• Prepare and deliver meals tailored to your specific dietary needs and restrictions.
• Communicate with you regarding your deliveries, eligibility status, and inquiries.
• Comply with state and federal regulations, including reporting requirements for Medicaid waiver programs.
• Improve our website and customer service.

3. How We Share Your Information

We take your privacy seriously and do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• Healthcare Providers and State Agencies: We may share necessary information with your Medicaid Managed Care Plan or relevant New York state health agencies to verify eligibility, coordinate care, and comply with the Health-Related Social Needs (HRSN) program requirements.
• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., delivery drivers, secure form processing), so long as those parties agree to keep this information confidential and secure.
• Legal Obligations: We may disclose your information when required by law, subpoena, or other legal processes, or to protect our rights, property, or the safety of others.

4. Data Security

We implement reasonable and appropriate administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Because we handle health-related and Medicaid information, we strive to maintain security standards that comply with applicable healthcare privacy regulations.

5. Your Rights

Depending on your location and applicable laws, you may have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us using the information provided below.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page and revise the "Effective Date" at the top.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Plating Smiles Phone: 718.247.8880 Email: Info@platingsmiles.com

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